Appendix 1: Communication Policy
This policy relates to the Terms and conditions.
The objective of this policy is to ensure controlled communication regarding challenges of the LEI or the LE-RD.
All requests regarding challenges of the LEI or the LE-RD should be sent via e-mail to firstname.lastname@example.org.
Anyone can enter a challenge, but this person must provide a valid e-mail address.
The challenger (person or entity who sends a challenge) must provide evidences for the challenge (links or attachments).
Any party involved in the challenge receives response to a message by EOB on the following work day.
Solving a challenge can last up to ten business days.