Appendix 1: Communication Policy
This Communication Policy relates to the Terms and Conditions for Registration of a LEI.
1. Objective
The objective of this Communication Policy is to ensure controlled communication regarding challenges of the LEI or the LE-RD.
2. Communication Channels
All requests regarding challenges of the LEI or the LE-RD shall be sent via e-mail to challenge@lei-direct.de.
3. Authorisation
Any person or entity may submit a challenge (“Challenger”), provided that such person provides a valid e-mail address.
4. Evidence
The Challenger must provide evidence in support of its challenge (e.g. links or documents).
5. Response Times
Any party involved in the challenge receives response to a message by close of business on the workday following the day the challenge was submitted. Responding to a challenge may take up to ten (10) business days.
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Frequently Asked Questions
For the most commonly asked questions, please check our FAQ section. If you are attempting to challenge an LEI record, please contact us directly via email. For all other inquiries, please complete to the contact form and our dedicated customer service team will assist you promptly.