Appendix 1: Communication Policy

This policy relates to the Terms and conditions.

Objective

The objective of this policy is to ensure controlled communication regarding challenges of the LEI or the LE-RD.

Communication Channels

All requests regarding challenges of the LEI or the LE-RD should be sent via e-mail to challenge@lei-direct.de.

Authorization

Anyone can enter a challenge, but this person must provide a valid e-mail address.

Evidence

The challenger (person or entity who sends a challenge) must provide evidences for the challenge (links or attachments).

Response Times

Any party involved in the challenge receives response to a message by EOB on the following work day.

Solving a challenge can last up to ten business days.