Appendix 1: Communication Policy

This Communication Policy relates to the Terms and Conditions for Registration of a LEI.

1.   Objective

The objective of this Communication Policy is to ensure controlled communication regarding challenges of the LEI or the LE-RD.

2.   Communication Channels

All requests regarding challenges of the LEI or the LE-RD shall be sent via e-mail to challenge@lei-direct.de.

3.   Authorisation

Any person or entity may submit a challenge (“Challenger”), provided that such person provides a valid e-mail address.

4.   Evidence

The Challenger must provide evidence in support of its challenge (e.g. links or documents).

5.   Response Times

Any party involved in the challenge receives response to a message by close of business on the workday following the day the challenge was submitted. Responding to a challenge may take up to ten (10) business days.